We collect personal information about you that is relevant to your travel arrangements or that will enable us to provide you with our goods and services. We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone or a mobile application.
For example, we may collect details such as your name, mailing address, telephone number, email address, credit/debit card number and expiry date, and details of your flight, hotel and car bookings and other travel details.
We collect your personal information directly from you in the course of providing a product or service or when you have other dealings with us. For
example, your personal information will be collected when you deal with us over the telephone, send us a letter or an email, visit our website,
complete an online registration form, provide information to complete a booking or subscribe to a service provided by us.
We may also collect your personal information from others who make a booking on your behalf.
If you register for My Account, we will also collect information such as the departure city from which you usually travel, your preferences for
seat selection or special meals, details about your participation in loyalty or awards programs and applicable membership numbers and other travel
preferences. We also collect any other information that you have elected to provide us, such as gender, activities and lifestyle preferences and
See also the section titled 'COOKIES, PIXEL TAGS AND GEO-LOCATION INFORMATION'
We may use your personal information to:
See also the section titled 'COOKIES, PIXEL TAGS AND GEO-LOCATION INFORMATION'.
We may disclose your personal information to:
Your information will also be shared between GOODDAYDEALS entities for the purposes outlined in the section titled 'HOW DO WE USE YOUR PERSONAL INFORMATION?
The third parties we disclose your personal information to (our suppliers, travel service providers, call centre operator, website manager, cloud infrastructure
and data centre providers) may be located overseas, including India & Dubai.
Your personal information may also be shared between GOODDAYDEALS entities which may be located overseas, including India & Dubai. Generally, we will only disclose your personal information to these overseas entities in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
When you access our website, we may place cookies, pixels or other code on your computer to collect information about your usage of our website and information about the device you are using to access our website (Session Data). We use Session Data to help us recognise you when you visit our website again and better understand how our website is navigated to and used, so we can improve our website content and ease of use, personalise and improve your individual viewing experiences on our website and provide information that may be of interest to you. We may use service providers to collect Session Data on our behalf. Unless you specifically inform us of your identity (e.g., by registering with us or making a booking through us), we will not know who you are. A cookie is a small file on your computer which contains information that will enable us to recognise your browser next time you visit our website.
If you do not wish to use a cookie, you can adjust your browser settings to reject cookies or notify you when they are being used. You may opt-out of certain Session Data being collected while you are using a mobile device. For more information
We also use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.
When using the GOODDAYDEALS website or applications (if applicable), you may search for products and services in the area in which you are located. If you choose to do so, depending on the mobile device or application you are using, we may collect your geo-location information to search for the applicable products and services or to personalise and improve your individual viewing experiences on our website and provide information that may be of interest to you. You may at any time disable our collection and use of your location information by turning location services off at the device level.
We store personal information in a combination of secure computer storage facilities, paper based facilities and other records. If you have registered on our website, we store your personal information (and any personal information of individuals for whom you have made reservations) in databases, email servers and My Account. This includes storage of information (such as billing information) so that you do not need to re-enter it each time you book a product or service unless you tell us not to store it.
We will endeavour to take all reasonable precautions to maintain the security of the information in our systems. We use a combination of security measures to prevent the unauthorised access of our servers and regularly review our security policies. Your personal information will be stored in secured locations and on servers controlled by our service providers.
Credit card details are not stored on Our servers when you book, or buy travel products through our website. The payment pages on this website are encrypted using the internationally accepted security system SSL (Secure Sockets Layer) to encrypt all credit card payments over the web. This means that the information from these pages are sent back to our server in a secure fashion and cannot be intercepted.
Subject to some exceptions contained in the Privacy Act, you can find out what personal information we hold about you. You can contact us by email/phone to find out about the personal information we hold about you. We will need to verify your identity before giving you access. Depending on the complexity of your request, we may charge a reasonable fee for processing the request. However, we will not charge for the making of the request.
If you would like to correct or update any information we hold about you please contact us by email/phone.
Your personal information may be accessible to you on our website with your password or to any other person who has your password. We encourage you to visit your account to review your personal information. You can access your personal information in My Account and update it or delete inaccuracies, as necessary.
We will only collect your sensitive information with your consent and where it is desirable for your travel arrangements. We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and reasonably expected. Otherwise, we will not collect, use or disclose sensitive information about you unless required to do so by law. Sensitive information, as defined by law, is any information about a person's racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
Serving customers well is very important to us. As part of this service, we may use your personal information to identify a product or service that you may be interested in. We may contact you from time to time to let you know about new or exciting products or services and special offers that may be of interest to you, including information about our business partners' products and services.
If you wish to opt-out of receiving marketing communications from us, including communications from us on behalf of our business partners, please contact us, or for emails, use the unsubscribe facility.
If you wish to complain about our handling of your personal information, please contact us using the details below.
We will investigate all complaints and respond to you as soon as practicable. If we find a complaint justified, we will resolve it. If necessary, we will change our policies and procedures to maintain our high standards of performance, service and customer care.
Email : email@example.com
Phone : 1300 15 10 15
Address : GOODDAYDEALS AUSTRALIA PTY. LTD.
1/27-31 Myers St, Geelong VIC 3220